What is the Independent Press Standards Organisation?
The Independent Press Standards Organisation (IPSO) was launched on 8 September 2014. IPSO is the new independent regulator for the newspaper and magazine industry in the UK. We uphold the highest standards of journalism by monitoring and maintaining the standards set out in the Editors' Code of Practice, and provide support and redress for individuals seeking to complain about breaches of the Code. IPSO is committed to working with the newspaper and magazine industry to maintain and enhance the freedom and authority of the press through effective, independent regulation.
We uphold the standards set out in the the Editors' Code of Practice and take active steps to ensure that publications adhere to it. The Editors' Code deals with issues such as accuracy, invasion of privacy, intrusion into grief or shock and harassment. Click to read the Editors’ Code.
IPSO is here to serve the public by holding publications to account for their actions. We strive to protect individual rights, and by upholding high standards of professional conduct, help to maintain freedom of expression for the press.
IPSO handles complaints from members of the public about breaches of the Editors' Code of Practice. Like all the services offered by IPSO, this is free. Advice and information about the complaints process, as well as an online form through which you can make a complaint, can be found here.
There are several sections of the Editors’ Code of Practice that relate specifically to children. For instance, journalists aren’t allowed to interview or photograph children on issues to do with their welfare without parental consent. The Code also makes clear that young people should be free to complete their time at school without unnecessary intrusion. You can learn more about how the Editors’ Code relates to material about children here.
In addition to the Editors’ Code, magazines that are directly targeted at teenagers also fall within the jurisdiction of the Teenage Magazine Arbitration Panel. You can read more about TMAP here.
Concerns about how magazines are displayed in shops are not dealt with by IPSO, but by the Press Distribution Forum (PDF). You can find more information about that here.
Making a complaint
You can make a complaint to IPSO through ParentPort’s complaints section or to make a complaint directly to IPSO click here.
If you are unsure about any aspect of IPSO’s complaints process or about whether the we would be able to deal with your case, please call us on 0300 123 2220.
Dealing with complaints
When a complaint is received by IPSO it will be assess by a member of our Complaints Team to see whether it falls within our remit and whether it raises a possible breach of the Code. If not, the Complaints Officer handling your complaint will write to you to explain the reasons why we are unable to take your concerns forward. You are entitled to request a review of this decision within seven days.
If your complaint does raise a possible breach of the Code, and you have not previously exhausted the publication's own complaints procedure, we will pass on the detail of your complaint to the editor, who should seek to resolve the matter directly with you.
If your complaint is not resolved with the publication, the Complaints Committee will write to the editor of the publication to request its response to the complaint, which may include specific questions based on the previous correspondence. You will be provided with a copy of the publication's response to your complaint, and given the opportunity to comment on this. We will also seek to mediate an outcome to your complaint which is satisfactory to you, if appropriate.
If your complaint remains unresolved, the Complaints Committee will decide whether there has been a breach of the Editors' Code. If the Complaints Committee determines that the Code has been breached, it can require the publication of its upheld adjudication and/or a correction. The nature, extent and placement of corrections and adjudications will be determined by the Complaints Committee.
Want to find out more?
More information about IPSO’s work can be found on our website.
Our staff are available to discuss specific issues and assist with making complaints on 0300 123 2220.
If you would like to receive news and information from IPSO, you can sign up to our mailing list here.